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Good to see you, there
Here's what's happening with your reputation today.
Live · Reputation Dashboard
Reviews responded
0
All time
Surveys sent
0
Via feedback system
Sent to Google
0
Score 8+
Owner alerted
0
Low score — owner alerted
Quick actions
Getting started
○ Set your business name in Settings
○ Add your Google review link
✓ Subscription active
✓ Dashboard access ready
Review Responses
Generate AI-powered responses to your customer reviews.
★1
★2
★3
★4
★5
Response history

No responses generated yet in this session.

Customer Feedback System
Add customers after their appointment — SMS survey sends automatically after 24 hours.
Add Customer to Queue
Add customer details right after their appointment. SMS sends automatically after the delay you choose.
Test the flow manually
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How it works
1
Customer arrives for appointment
Collect their name and phone number before or during the service.
2
Add them to the queue
Takes 10 seconds. Choose delay (1h, 12h, 24h) — system handles the rest.
3
SMS sends automatically
"How was your experience? Rate us 1–10." Sent at exactly the right time.
8+
High score → Google link sent
Customer receives a warm thank-you + your Google review link.
1-7
Low score → Owner alerted
You get an instant alert + AI recovery message. Customer also receives the Google review link — the choice to post publicly is always theirs.
SMS Templates
FEEDBACK REQUEST
Hi {name}! Thanks for visiting {business}. How was your experience? Reply with a number from 1–10 😊
HIGH SCORE (8-10)
Thank you so much, {name}! Would you mind sharing your experience on Google? {link}
LOW SCORE — OWNER ALERTED
We're sorry to hear that, {name}. Can you tell us what went wrong so we can make it right?
⏳ Customer Queue
SMS sends automatically at scheduled time

No customers queued yet. Add a customer above to get started.

Feedback History

No surveys sent yet.

Alerts
Service recovery alerts — customers who gave a low score. Reach out fast to resolve the issue. Every customer received the Google review link.

No alerts yet. Alerts appear here when a customer gives a low score — reach out fast to make it right.

Review Widget
Show your live Google rating and best reviews on your website. Paste one line of code — updates automatically every day.
Step 1 — Connect your Google listing

Paste this location's Google Place ID. Find it in 10 seconds with Google's free lookup tool: Place ID Finder — search the business name, copy the ID that appears (usually starts with ChIJ).

Step 2 — Choose your style
Step 3 — Add to your website

Copy this snippet and paste it into your website where you want the widget to appear (for the floating badge, anywhere before </body> works). Works on WordPress, Wix, Squarespace, Webflow and custom sites.

Live preview

This simulates the widget on a real client website.

Settings
Configure your HighRater AI account.
Google Business Profile Connection

Connect your Google Business Profile

This is required for the AI auto-reply system to read your Google reviews and post responses automatically. You only need to do this once.

● Not connected
What you're authorizing
✓ Read your Google Business reviews
✓ Post AI-generated replies on your behalf
✓ You can revoke access anytime from Google settings

You'll be redirected to Google to sign in and grant permission.

Business information
Used in feedback messages — e.g. "Mike will personally follow up with you."
AI response preferences

Auto-pilot mode

AI posts responses without your approval

Email alerts for low scores

Get notified when a customer rates below your threshold

Danger zone

Permanently delete your account and all associated data. This cannot be undone.

Billing
Manage your subscription and payment details.
Current plan
Single Plan
$299/month
Renews automatically · Cancel anytime
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What's included
✓ AI review responses
✓ Customer feedback system
✓ Private feedback alerts
✓ Reputation dashboard
✓ Bulk review processing
✓ 7-day money-back guarantee
Need to cancel?

You can cancel anytime. Email us and we'll process your cancellation immediately.

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