Refund Policy
HighRater AI · Last updated: June 21, 2026
We want HighRater AI to be a service you're confident paying for. This policy explains exactly what to expect around trials, refunds, and cancellations.
1. Free Trial
Every new account includes a 7-day free trial. No payment is required to start, and you may cancel at any time during the trial without being charged.
2. Money-Back Guarantee
If you're not satisfied after your first paid charge, you may request a full refund within 7 days of that charge. This gives you a full two weeks combined (7-day trial + 7-day guarantee) to evaluate the Service with real usage before committing.
This 7-day window applies specifically to your first paid charge when your trial converts to a paid subscription. It does not reset with each monthly renewal — the guarantee begins on the date your subscription was first charged, not the date you submit a refund request.
After this 7-day guarantee window has passed, subscription charges are non-refundable, including for partial months, except as required by applicable law or at our discretion in cases of demonstrated service failure on our part (see Section 5).
(Note: this is intentionally shorter than a 30-day guarantee. Because the Service publishes AI-generated review responses publicly and sends messages to your customers on your behalf, value is delivered immediately and continuously once active — a longer guarantee window creates a real risk of clients using the full service for weeks and then reversing payment. A 7-day window still gives a genuine safety net without that exposure. This is a business decision, not a legal requirement — feel free to revisit it.)
3. How to Request a Refund
Email hello@highrater.com with your business name and account email, and let us know the reason for your request. We may ask a brief follow-up question to understand what didn't work, but this will not delay your refund.
4. Refund Timeline
Approved refunds are processed within 5–7 business days, returned to your original payment method via our payment processor. Depending on your bank, it may take a few additional days to appear on your statement.
5. Service Failure Exception
If the Service experiences a significant outage or failure attributable to us that materially prevented you from using it during a billing period, contact us — we will review the circumstances and, at our discretion, issue a partial or full refund or service credit for the affected period, even outside the standard guarantee window.
6. Cancellation (Without Refund)
You may cancel your subscription at any time from your dashboard or by emailing hello@highrater.com. Cancellation stops future billing but does not retroactively refund the current billing period — you'll retain access to the Service through the end of the period you've already paid for.
Following cancellation, your account data is retained for 90 days in case you wish to reactivate, after which it is deleted in accordance with our Privacy Policy.
7. Plan Changes
If you upgrade your plan (e.g., Single to Growth), the new rate applies starting your next billing cycle. If you downgrade, the change also applies at your next billing cycle — we do not provide partial refunds for the difference mid-cycle.
8. Contact
Questions about this policy can be sent to hello@highrater.com.
Questions about this policy?
Email hello@highrater.com