Refund Policy

HighRater AI · Last updated: June 21, 2026

We want HighRater AI to be a service you're confident paying for. This policy explains exactly what to expect around trials, refunds, and cancellations.

1. Free Trial

Every new account includes a 14-day free trial. No payment is required to start, and you may cancel at any time during the trial without being charged.

2. No Refunds After Trial

We provide a full 14-day free trial so you can evaluate the Service completely before committing to a paid subscription. No payment is required during the trial, and you may cancel at any time without being charged.

Because of this, all payments made after the trial period are final and non-refundable. We do not offer refunds for partial months, unused periods, or dissatisfaction after the trial has ended.

We strongly encourage you to make full use of your 14-day free trial to ensure HighRater AI is the right fit for your business before subscribing.

3. Service Failure Exception

If the Service experiences a significant outage or failure attributable to us that materially prevented you from using it during a billing period, contact us — we will review the circumstances and, at our discretion, issue a partial or full refund or service credit for the affected period, even outside the standard guarantee window.

4. Cancellation

You may cancel your subscription at any time from your dashboard or by emailing hello@highrater.com. Cancellation stops future billing but does not retroactively refund the current billing period — you'll retain access to the Service through the end of the period you've already paid for.

Following cancellation, your account data is retained for 90 days in case you wish to reactivate, after which it is deleted in accordance with our Privacy Policy.

5. Plan Changes

If you upgrade your plan (e.g., Single to Growth), the new rate applies starting your next billing cycle. If you downgrade, the change also applies at your next billing cycle — we do not provide partial refunds for the difference mid-cycle.

6. Contact

Questions about this policy can be sent to hello@highrater.com.