0
Total Sent
0
→ Google
0
Captured Private
0
Resolved
Send Feedback Request
Enter customer details to send a real SMS survey instantly.
Or simulate manually (no SMS)
Tap a score to simulate the flow
1
2
3
4
5
6
7
8
9
10
← Low (private)(Google) High →
How the Feedback System Works
The automated SMS flow your customers experience.
1
Appointment completed
Customer's visit or service is finished. You enter their name and phone number above.
2
SMS survey sent automatically
"How was your experience? Rate us 1–10." Sent instantly via Twilio to their phone.
High score
Google review link sent instantly. Happy customers go public.
Low score — owner alerted
You get an instant alert + AI recovery message. Customer also receives the Google review link.
SMS Templates
INITIAL FEEDBACK REQUEST
Hi {name}! Thanks for visiting {business}. How was your experience? Reply with a number from 1–10 😊
HIGH SCORE FOLLOW-UP
Thank you so much, {name}! We're glad you had a great experience. Would you mind sharing it on Google? {link}
LOW SCORE RECOVERY
We're sorry to hear that, {name}. Your feedback matters — can you tell us what went wrong so we can make it right?
No feedback sent yet. Enter a customer's details above to send your first SMS survey.
No flagged responses yet. Low-score surveys appear here.